The food, booze and beach are excellent. Would highly recommend this resort.More, Dear 242colintWe could not be more pleased to know that you enjoyed your stay at Royalton Riviera Cancun. No butler service...? And this offer was made ONLY if we agreed to sign a non-disclosure contract that essentially said we could never speak of our experiences.This was the last straw for me.On top of that, Pilar was supposed to follow up with us that day on several occasions and she never did. We updated to Diamond Club which was nice. Bliss. Ask Gagan M about Royalton Riviera Cancun Resort & Spa, Stay here if you want a honeymoon marred by roaches and subpar customer service, Ask DereckNB about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos Adults Only All Inclusive Resorts, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 12 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 9 websites. Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. Dear tinadee22We value your comment and are delighted to read that you particularly like our Diamond Club service and our facilities.We continuously strive to meet the needs and expectations of our guests; therefore, your feedback is very important to us. Royalton Riviera Cancun Resort & Spa Features. The food, booze and beach are excellent. We can't tell if you're a human or a bot. Transferul de la şi/sau la aeroport este disponibil în … It’s right on a palm-backed beach that curves gently around a reef. 92 reviews of Hideaway Royalton Riviera Cancun "Stood at the Hideaway room 2125 from February 20th to the 26th. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. This resort is large and beautiful however I really did not enjoy the fact that because of HFM we had to limit where we took our kids.The food was sub par. Sign in to see exclusive Member Discounts. The wrist bands come off easily and the resort demands charges to fix them, when the bands themselves aren’t good enough. Royalton Riviera Cancun Resort & Spa: Mexico 2019 - See 14,490 traveller reviews, 13,645 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Dear Gagan MWe very much appreciate your review, which points out some interesting matters. Everyone treated us great really nothing to complain about. We got the pleasure of staying at Royalton Riviera Cancun in the November 2019. We updated to Diamond Club which was nice. Please check you have entered your email address correctly before continuing. Review tags are currently only available for English language reviews. I loved the shower! I have 2 smaller kids and they loved the idea of a butler. You could easily provide filters or have taps for guests to refill drinking water. Please check you have entered your email address correctly. Dear mcintoshcrystalWe thank you for your positive review of our Resort and we are very glad you enjoyed your stay at Royalton. Opened in 2015, the Royalton feels exactly like the mega-resort it is. For customers outside the US, please call 1-404-728-8787. International calling rates will apply. Long delays for water and coffee in restaurants. The hotel is quite new so rooms are spacious, modern and clean. Royalton Riviera Cancun ... Cancun Airport >> Destinations >> Puerto Morelos >> Puerto Morelos Hotels >> Royalton Riviera Cancun Book your private transportation from Cancun Airport to Puerto Morelos: Cancun Airport, Cancun Airport to Puerto Morelos, How to get from Cancun Airport to Puerto Morelos, Puerto Morelos Hotels. Plajă privată transfer de la și/sau la aeroport. 2019 was an amazing year for us, and we can't wait to make more memories with you at # HideawayAtRRC in 2020! Review collected in partnership with this hotel. To finish creating your account, please click the link we just sent to. Taxes and fees that are shown are estimates only. I think this is a great resort for groups or a trip with the extended family. At no point did we go near the splash pad or main royalton pool... Lorena and Gilberto were the best part of our trip they took care of all our needs!!! Royalton Riviera Cancun Resort & Spa. Check prices, photos and reviews. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: Amazing Hotel - Check out Tripadvisor members' 13,370 candid photos and videos. We were a part of the wedding party, and the resort did not honor the rates for an additional room, despite there being vacancy. This was fine and we dealt with it. Royalton Riviera Cancun Resort & Spa - All Inclusive offers 840 accommodations with MP3 docking stations and free minibar items. Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. © 2021 Travelscape LLC, An Expedia Group Company. Related Videos. At this point, my husband and I knew we could no longer stay in that room because of concerns for his health. CANCUN … Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Royalton Riviera Cancun (Adults Only) - A casino, an aqua park and a picnic area are featured in Royalton Riviera Cancun located 10 km from Wet'n Wild Cancun. - Check out Tripadvisor members' 13,370 candid photos and videos. Royalton Riviera Cancun Wedding Reviews Cancun WEDDING LOCATIONS If you have not decided “where to Marry,” or have your Wedding Vow Renewal Ceremony, look no further! All rights reserved. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Happy New Year 2019! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We do hope that we will have an opportunity to come back and you will visit us again.Luxury Regards,Alfonso LopezGeneral Manager. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Again, we tried not to make a big deal out of it, even though my husband has a medically documented allergy to roaches. Royalton CHIC Suites Cancun Resort & Spa is located right on the beautiful, white sand beaches of Cancun's hotel zone. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. He spoke to a different Diamond Club manager, Pilar, to express our dissatisfaction with our experience. Things you view while shopping are saved here. Dear DereckNBWe regret to learn we did not meet your expectations during your experience at the Resort, and we extend our profuse apologies for that. Number of persons. From above and beyond! Hotel Class: Upscale. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040. Royalton Riviera Cancun Resort & Spa: Family vacation 2019 - See 14,618 traveler reviews, 13,766 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. This was an issue for us because we made it clear to our travel agency that a king bed was a requirement; apparently this is the only resort where bed types are not guaranteed. We understand your experience was not exactly perfect but you can be certain that all your comments; will be taken into consideration. This was only after my husband showed them pictures and video that we had taken of the roaches and explained the health concerns for him.The following morning my husband went to speak to a manager about our experience. See 14,671 traveler reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We simply called and asked if someone could remove it and clean the pool, which they shortly did.The following day, when we tried to use our swim-up pool in the evening, I stepped out only to realize that now there were SEVERAL massive roaches this time; two on our deck and one already dead in the pool. 7 Feb 2019 . She offered a romantic dinner, but we had already experienced that earlier in our stay. Since 2014, it … This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. We hope we can welcome you once again and provide you a more pleasant vacation.Luxury RegardsAlfonso Lopez General Manager. Royalton Riviera Cancun Resort & Spa: Christmas & New Year Trip 2019 - Read 14,317 reviews, view 13,510 photos, and find great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor Scuba diving and snorkelling are popular, so pack an underwater camera. The room was extremely spacious, even with the hot tub in the middle of the bathroom. 0:12. The hotel is quite new so rooms are spacious, modern and clean. Thank you so much for your contribution we hope to see you again.Luxury RegardsAlfonso LopezGeneral Manager. The room service was really bad, long delays, cold food on arrival, and staff seemed apathetic. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: Leyva - Check out Tripadvisor members' 13,370 candid photos and videos. Definitely one of our highlights of the trip. Our guests praise the pool and the restaurant in our reviews. For us is important your feedback and we are happy to read that you particularly appreciated our luxury rooms, food, and our Diamond Club service.We hope to have the pleasure of seeing you again soon.Luxury RegardsAlfonso LopezGeneral Manager. This sprawling resort’s got lots to keep you busy. For customer service, call us toll-free at 1-800-397-3342. Send me emails with travel deals, special offers, and other information. Them and the beds; the beds were unbelievably comfortable.Other than that, definitely would not stay again. Poor service, unclean beaches, atrocious environmental practices, and terrible checkin experience. I would recommend this hotel as a must try we always enjoy the Royalton line. Book Royalton Riviera Cancun Resort & Spa, Riviera Maya on Tripadvisor: See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Use of this Web site constitutes acceptance of the Travelocity User Agreement and Privacy Policy. We … Instead, the next day (the day we were checking out) she sent over the contract with one of the butlers to see if we wanted to sign it. My husband went to the Diamond Club Lounge and spoke to someone who told him that roaches like that around this time are customary . Cancun New Year 2019: Royalton Riviera Cancun Resort & Spa - See 14,626 traveller reviews, 13,776 photos, and cheap deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Did not really enjoy much, eating at the buffet was horrendous, way to many people and no there is not a separate section for diamond club members.Beware if you do no check in as a diamond club member you will be offered only diamond access that will not be worth it. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. Royalton Riviera Cancun & Hideaway Riviera Cancun All Inclusive Resort Tour Royalton Riviera Cancun is an active family all inclusive resort with an adults only section called Hideaway. Next time we go back to Finest. Our holiday May 2019: Royalton Riviera Cancun Resort & Spa - See 14,660 traveller reviews, 13,801 photos, and cheap deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. It is crazy the amount of trash you generate. Book now! Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. Continuously improving our performance in all areas is our main task. I have 2 smaller kids and they loved the idea of a butler. We hope to have the privilege of having you as a guest in the near future. !I don't think I would return. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. Awaken and enrich your senses along the pristine shores of the Mexican Riviera at Royalton Riviera Cancun, where everything is designed to deliver a completely personalised holiday experience for you and your loved ones. Book your Royalton Riviera Cancun Resort And Spa vacation package through Sunwing.ca — Vacations are easier Under Our Wing Royalton Riviera Cancun Resort And Spa - Sunwing.ca It looks like you’re browsing from outside of Canada. Everyone treated us great really nothing to complain about. My husband and I hoped for a joyously memorable and relaxing honeymoon, but it turned out turned out to be a stressful, frustrating, and disheartening experience, even after making sure to spend the extra money for Diamond Club to ensure we had the best experience; instead, we ended up spending most of our time dealing with issue after issue from the very beginning.Upon checking into our room, we were presented with a room with double beds. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. more. Our focus is geared towards making our customers as happy and as comfortable as possible. . Stay at this 4.5-star luxury property in Puerto Morelos. Dear Hina_PanWe heartily appreciate your taking the time to write a review on our Resort and we are happy that you enjoyed our food and service. Royalton Resorts is starting 2019 off strong with multiple recognitions, including the prestigious TripAdvisor® Travelers’ Choice Award, TUI Top Quality Award, the World Luxury Hotel Awards and the 2019 Noble Beach Prize. We came to this restaurant twice during our stay at the Royalton - that explains how fantastic this restaurant is; the food, the ambiance, and the master behind it all, Chef Sanjeev. 49-inch plasma televisions come with premium cable channels. Went there with our 3 kids (3/4/9) and no we did not catch Hand Foot and Mouth or any other illness however I should note that we limited the kids to the diamond club pools. absurd.The resort was able to move us to a different room and was even kind enough to move us into a suite. Elderly guests had to walk all the way to the lobby numerous times. Unclean beach. We had a great stay at this resort the hotel is very clean staff are very friendly and the hotel is beautiful. The newest resort Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport. Beds feature premium bedding. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. I know you are already in contact with our Room Divisions Manager through channels outside of Trip Advisor, as we do agree your comments need to be better addressed.Ever so thankful.Luxury regardsAlfonso LopezGeneral Manager, This is the version of our website addressed to speakers of English in the United States. See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. A warm reception and chilled cocktail set the tone for a week of extravagance. We got the pleasure of staying at Royalton Riviera Cancun in the November 2019. As to the additional service improvement opportunities you brought forward, we are appreciative of your insight, which if used constructively will allow us to make the necessary improvements, and we are always keen on doing so. Rooms open to balconies. Ask 242colint about Royalton Riviera Cancun Resort & Spa, Ask Hina_Pan about Royalton Riviera Cancun Resort & Spa, Ask mcintoshcrystal about Royalton Riviera Cancun Resort & Spa, Ask tinadee22 about Royalton Riviera Cancun Resort & Spa. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. And if lounging on the beach 24/7 isn't your idea of the perfect vacay, the resorts location, right in the heart of the hotel zone, is perfect for exploring everything the area has to offer. Luxury regardsAlfonso LopezGeneral Manager. Bands don’t always open the rooms. We moved to our new room later that day, but the following day we had another issue where we found a dead, massive ROACH floating in our swim-up pool. We declined and checked out feeling extremely displeased and insulted.On top of these issues, we also dealt with what was a moldy smell in all 3 of our rooms (which we reported) and very aggressive salespersons at the resort.The ONE highlight of our dismal experience were our butlers Aline and Ana; they were both SUPERB, especially Ana who was aware of all we were experiencing and worked hard to assist us and anticipate our needs. . Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. Travelocity, the Stars Design, and The Roaming Gnome Design are trademarks of Travelscape LLC. It was a corner room, with a private pool, over looking the Hideaway pool. Tuesday, April 2, 2019. CST# 2083930-50. Would highly recommend this resort. By creating an account, I agree to the Expedia. Corridors of the hotel are dim and glum. Diamond club is also a must do we love the butlers. The hotel is quite new so rooms are spacious, modern and clean. Atrocious to not have a portable activation machine. To learn more about Royalton Luxury Resorts, visit www.royaltonresorts.com About Royalton Luxury Resorts Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. LopeZAlfonso, Gerente at Royalton Riviera Cancun Resort & Spa, responded to this review. Because the resort was completely booked they could not move us until the next day. Now $235 (Was $̶1̶,̶0̶5̶0̶) on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Please also ensure that you use fewer plastic bottles. Please see our partners for more details. We got the pleasure of staying at Royalton Riviera Cancun in the November 2019. 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Certain that all your comments ; will be taken into consideration his health free WiFi, outdoor! You so much for your positive review of our Resort and we ca n't tell if you 're a or. Tripadvisor member and not of Tripadvisor LLC and provide you a more pleasant vacation.Luxury RegardsAlfonso Lopez General....